Returns and Refunds Policy
Sadly, things go wrong sometimes. We try very hard to provide every customer with what they want in the condition they expect however, if you are unhappy with your purchase, please refer to the relevant processes below and contact us within 14 days.
We STRONGLY advise customers to refer to our Quality Assurance and Mint On Card Policy for more detailed advice on items eligible or not for return.
ITEMS ELIGIBLE FOR RETURN:
Unwanted Items: If an order is made in error, or a customer changes their mind about something they order, we offer a 14-day money back guarantee on return of the item excluding any additional shipping costs paid, and only where it has been unused and unopened and returned to us in the condition it was sent in. In these cases, we would kindly ask all customers to cover the return costs.
Items not meeting the customers individual expectations: If the customer is not happy with overall cosmetics such as paint application, or the packaging condition for an inbox collector, we can accept unwanted item returns for these ONLY as long as these are again unopened and returned in the condition they were sent in. We would kindly ask all customers to cover the return costs. We will in most cases offer a replacement where applicable, if not then store credit will of course be offered.
Damaged or Defective Items: If an item is defective or the internal contents excluding packaging are damaged in transit, we will gladly accept a return within 14 days of purchase. We will in most cases offer a replacement where applicable, if not then store credit will of course be offered.
In these cases, we will need the defective product returned and may ask for photographic evidence of how it was received to feedback to the manufacturer/courier/postal service.
ITEMS NOT ELIGIBLE FOR RETURN:
The following items do NOT count as defective or damaged items only as an unwanted item, therefore please refer to unwanted items above and ONLY if the item is unopened. We are sadly unable to accept returns of opened examples of the below. We would advise customers to contact the manufacturer of their item where possible, with their feedback if they believe their issue below makes their item unacceptable to them after unboxing.
• Item packaging condition, unless the buyer has contacted us beforehand to arrange special instructions for delivery and purchased additional insurance.
• Cosmetics such as paint application, placement of accessories or detail in the figure’s aesthetic.
• Minor functionality complaints, such as looser, stiffer, slightly ill-fitting or squeaking articulation points.
Comics: Periodicals and publications (including comics, newspapers and magazines) are excluded from relevant Consumer Protection regulations and not eligible for return or cancellation as such. We are under no obligation nor can we generally accept returns for unwanted comics or comics purchased in error. We will only consider differently in exceptional circumstances where the books have not been opened from their mailer, or bags and boards, returned in the condition they were sent, and the buyer has attempted contact with us within 48 hours of receipt of the book(s). Any return costs incurred in these events are applicable to the buyer. If all the above is agreed we will only issue store credit excluding any and all postage and packaging costs.
INTERNATIONAL RETURNS:
International customers are responsible for all return costs including any customs clearance fees and duties for all returns. Any costs incurred to Comics and Cocktails, from the return of an item will be deducted from the refund/ store credit offered. If your item is rejected at customs, we will be unable to issue a refund for items or postage.
The only exception to the above is where there is a picking error by us at Comics and Cocktails resulting in the incorrect order or items being sent and received. We will issue store credit for a reasonable amount of return shipping upon the return of the incorrect item(s) as received if we are unable to provide a return label.
We are not responsible for items that are lost or damaged in return transit to us internationally. We advise that customers returning items to package their return carefully to ensure it is returned in the condition received. If it is received any differently, we will only be able to offer a partial refund from 10-50% depending on the individual case.
Sadly we cannot process returns or refunds for new comics books purchased internationally.
REFUNDS:
• Refunds are made to the original payment method used for the product; if this is not possible we will offer the equivalent in form of store credit.
• We are unable to offer a refund against any order placed over 180 days previously.
• We do not offer partial refunds or any compensatory monies for items retained by the customer under any circumstances.
• We will issue a refund or store credit where applicable, upon safe return and inspection of the item(s). We are not responsible for items lost or damaged in return transit and this may affect the level of your refund.
• Please contact us before returning an item, only approved returns will be accepted.
• The 14-day money back guarantee applies to when the return query was raised for an in stock item order, not on return date of the item(s) so please contact us before rushing to return. Items returned without contacting us first may be delayed or cause either us or yourself additional costs and may reduce the amount of refund applicable.
• Please allow 3-5 days for a Credit/Debit card refund to appear on your account. Although payment providers quote up to 30 days for a visible refund to appear, it is generally much sooner. Store credit can be issued and used immediately.
