Our Valiant team awaits your Message!

We ship each and all items as they come into stock, so no waiting for the whole order to be complete for you to start receiving your goodies.  We will ship your pre-orders as they arrive too (ETAs are on the items on the website) This is why your order will have gone back to 'awaiting processing' until it's complete.  The e-mails/royal mail labels you receive will however, reference the full order as placed by yourself. 

The ETA's on the site are the best and only info we've been given so far and are often and frustratingly subject to delays.  If we get any further detail (exact or more specific dates) we will put them on the listing.

ETA's of a month e.g. ‘December’ can still mean they may land on the 31st of that month in our suppliers warehouses before sending to us.  If our website ETA is significantly outdated/ passed then we will check this out with suppliers and amend it ASAP.

We will send out final balance invoices for pre orders as soon as they arrive to us or in ideal cases a couple of days prior. We do not hold nor store any card/bank details to automatically bill you. The invoice we send must be completed and paid for by the customer within 14 days.

Changing order statuses is something we have to do manually with apologies for GDPR purposes our site is not directly linked to our payment gateway to do this automatically, we go through paid invoices every business day so you will see this updated very shortly.

Please read our return and refunds page here, for our process of returning items.

Please email us with the order number you wish to cancel. Please read our pre-orders and deposits page prior to contacting us.

We aim to dispatch all in stock UK orders with 48 business hours, using royal mail tracked 48. You should receive an email notification once your order has been dispatched and you will receive tracking updates directly from royal mail to your chosen email/contact number.  This timeframe does not include weekends and public holidays.

We have pickups for International orders around twice weekly.  You should receive an email notification once your order has been dispatched and you should receive tracking updates directly from Parcelforce/GLS/ relevant courier to your chosen email/contact number.  This timeframe does not include weekends and public holidays.

Please use the sign in link to view all your orders. These orders are pulled by email address so be sure you request this link to the email address you have used to place your orders.

We are currently using a DDP (Duty Paid) shipping option, this should eliminate any custom clearance delays and additional charges for orders already placed. 

We are unable to offer a Customs and Duty Paid service for our international customers outside the EU.

We ship in stock items when ordered, and pre-ordered items as they arrive.  Which is why we ask our non-UK customers to place their pre-orders and in stock orders separately. 

If pre-orders arrive at different times this will sadly require a second shipment and shipping cost for our customers outside the UK.  We sadly do not have the space nor infrastructure to offer an extended pile of loot system nor hold orders until complete.  We can, upon request hold an item/order for up to 14 days if you believe further pre-orders will arrive in this time, if you wish to take advantage of this please let us know when placing your order, or when your first pre-orders arrive.

Increased shipping costs and daily fluctuations thereof mean we sadly have some countries outside North America and the EU currently unavailable as a set option on the website, where we need to get a bespoke quote for you.  If you could kindly let us know the items you wish to order so we can judge weight/dimensions and get a shipping price personally for you.